FAQs

What is Hero's?

Hero's is like a banquet hall for kids. Because we do only one thing — parties by advanced reservation – we give you excellent service and your child a party they will remember for a lifetime. Leave the chaos of typical birthday party venues behind. Hero's is an organized and personalized party zone where your birthday child is always the Star!  One or more of our "Party Heroes" is always assigned just to you. They organize the party, lead the games, and provide everything to make sure your child has a birthday to remember.

What is a "Party Hero"?

A Party Hero is a dynamic, fun-loving, outgoing staff member in charge of making the party the most special day of the year for your birthday child.  Your Party Hero stays with the children during the entire 2- hour party, guiding them along their journey of discovery and play. They make the birthday child the center of attention, while Mom & Dad can participate in the action, take videos or photos, or just sit back and relax.

How do you personalize the party for my child?

Your Party Hero will call you a few days before your event. This call is your chance to ask questions about your party, but also the Hero's chance to learn a few things about your child.  Armed with your child's interests, the Hero will make a plan to incorporate your child's favorite activities, characters or interests into their party.

What's the best age for a Hero's Toledo Party?

The Classic Star Party is great for kids as young as two up to about 10-11 years old.  The Rockstar Parties are for girls only from about 8 to 12 and the Laser Tag Parties are for ages 8 and up.  Younger kids wanting a Laser Tag Party should look at the Star Party and Add Nerf Gun Wars for Free

Can I stop by and get a tour?

Of course!  We'd be happy to show you all around our awesome indoor playground!
Because Hero's Toledo is only open when we have scheduled events, call ahead at 419-873-9400 to make sure we're open when you arrive. You can also text us at 419-509-7565.

What are the party rooms like?

All three of our party rooms are constructed to remind you of the kitchen of your childhood where you had your own birthday parties.  These rooms will take you back to the 1950's, the 1970's or the 1980's.  (Sorry 60's, you got left behind!) Each room is complete with vintage appliances and accessories from that era.  Your party room is based on the start time of your party.

Do you open the presents during the party?

Of course!  We know how much the birthday child is looking forward to opening their presents, and so we always make it extra special. Your Party Hero turns opening presents into a fun game, drawing out the excitement. And, you can enjoy the moment too, instead of trying to keep track of everything because after every present is opened, the Hero will have a detailed list of presents for Mom and Dad. That's just one way we make birthdays fun for your child and easy for you! With our Laser Tag and Rock Star Parties, you have the choice of opening presents or not, depending on time and the age of the kids.


Party Packages FAQs

What's included in a Hero's Toledo Party?

In a word…"everything!"  Check out our package details for a complete list, but your party will include tableware, Pizza, Cupcakes, Drinks, active playtime and, as always, your very own Party Hero to guide your child and all their guests through two full hours of engaging fun.

How long will my party last?

All of our parties are 2 hours long.  And we jam pack those 2 hours with fun! Young children are happy to go from one activity to the next, and we've learned that 2 hours is just the right amount of time for Games, presents, Pizza, Drinks, and Cupcakes. Due to our scheduling, we cannot extend the length of any party.  If you have a large group or think you'll need more time, why not rent our entire facility on a week day? We'd love to have you.

Are my parties private?

YES!  Your group will never be sharing an attraction or a party room with another birthday party.  It's likely there will be other parties in the facility, but your time on the inflatables, sandlot, carnival tent, rockstar salon, laser tag arena and party room is always for your group only.

Who do I get charged for?

Our Star and Laser Tag Parties include 10 children in the base package.  The RockStar includes 8.  Additional guests are $10 each.  At Hero's, there are no awkward surprises – you're only charged for the children who actively participate in the party.  You don't need to worry about big brother or baby sister who just came along to watch, and you never need to worry about the adults who stay to watch the festivities.  Want to add one or two more children? The more the merrier! You won't need to provide a head count. You only get charged for the additional kids that show up.

Can I bring my own Decorations?

Yes! Special Table Decorations look great in your private party room and you are more than welcome to bring your own. Plus, this won't add any work for you because we'll make sure your room gets set up just the way you want it. Just keep in mind that we may not have a lot of time between parties so please be reasonable with what you bring.  Please no wall or ceiling decorations.

Do you supply the Birthday Cake?

Yes! We have fresh-baked cupcakes that we bake from scratch each week.  At your party, each child will get to decorate their own cupcake with sprinkles and candies.  The cupcakes are arranged into a tower with candles, we turn down the lights and sing Happy Birthday! It's a great moment for your child and for their guests. If you'd like to provide your own themed cake, that's fine too. Just let us know before the day of the party. No other outside food is allowed by the Wood County Health Department.

What is your deposit and cancellation policy?

A $50 deposit reserves your special date and time.  Up to one week before your party, the deposit is fully refundable.  Within one week of your party, your deposit can be transferred to another date and/or time or simply forfeited.  Hero's accepts VISA, MasterCard, Discover, Personal Checks, and Cash. Sorry, No Amerian Express

Have a question we haven't answered? Text questions to: (419) 509-7565


Food and Drink FAQs

 

What food is included in the party packages?

All parties include two 14" cheese or pepperoni pizzas that are served about an hour into the party when the children enter the party room.  Parties of 16 or more kids will have three pizzas included.  Two pitchers of fountain drinks are also included, your choice of Fruit Punch, Lemonade, Orange Fanta, Sprite, Coke or Diet Coke.  Fountain drinks and coffee are also included for the party parents.

What if I want to feed the adults who stay for the party?

No problem! Hero's Toledo offers a popular adult food package that includes two 14" cheese or pepperoni pizzas with unlimited fountain drinks and coffee for up to 8 adults.  Plus, extra pizzas and drinks can always be purchased at the cafe counter or added to the party's final bill. You can also pre-order an amazing fruit or veggie tray but we need 24 hours advance notice for that.

Can I bring my own food and drink?

With the exception of a Birthday Cake and special dietary needs, Health Department regulations don't allow outside food and drinks.  If you have a specific need, just let us know and we can discuss it prior to your event.

Are your pizzas brought in from across town like other places?

NO, Hero's has a Wood County Food Service Permit and we make our pizzas on site just for your party.  Our pizzas are always hot and fresh and we can accommodate any last minute additions. Hungry children will never have to wait for their pizza at Hero's

Guest FAQs

What should the children wear?

ALL children must wear socks!  Hero's Toledo has socks available for purchase if needed.  They can be purchased by the child's parents before the party or they can be added to the party's final bill.  Our socks cost $2 so please remember to remind all guests to bring their own.  Children should also wear clothing appropriate for physical activity.  Avoid heavy, bulky clothing and jewelry.  Any jewelry and sharp objects will be placed aside during the inflatable rides and the Sandlot, so it's best to just leave them at home.

When should we arrive?

Have your guests arrive 10 minutes before your party starts.  Don't worry that children might get bored while waiting, because we'll keep them busy with a fun activity.  Our parties need to start on time in order to be fair to the guests who have scheduled a party after yours.

Can adults participate in the party?

Of course!  We encourage adults to join in the fun with the kids but it is completely up to you. Some adults prefer to sit back and relax in our back yard patio and others like to get in and play right along with the kids and the Hero.

How many guests can I have?

Our party rooms can accommodate up to 20 children. More than that and kids might need to squeeze a little.    Adults tend to hang out outside the Party Room in our comfortable adult seating area where they can watch all the action of the party through the windows without the noise.  The more adults the better!

 

Hero's Mobile FAQ

What is a Hero's 2GO Party?

Just the most fun you can have, right at home! Hero's will bring out a trailer full of games, props and an inflatable.  We'll take care of setting everything up, your Party Hero entertains the children for an hour and a half, then packs everything up and waves goodbye. A Hero's 2GO party offers all the excitement and guided fun of our famous indoor playground parties, right in your own backyard!

What kind of inflatable do you bring?

Our $299 base package includes our large Bounce House and is truly fun for kids of all ages.  Your Party Hero will get inside with the children to organize the games and keep everyone safe.  Backyard Parties also include a sencond Hero's who comes equipped to do face painting and Balloon Animals.

Do you bring any food?

Hero's 2GO parties are entertainment only.  It is up to you to provide food, drinks and cake for your group.

What is your deposit and cancellation policy?

All Hero's 2GO events require a minimum deposit of $150 or more for larger events.  2GO deposits are non-refundable but in most cases may be transferable to a future event.  In the case of bad weather, Hero's will determine if the event has to be cancelled due to rain or high wind.  In the event that Hero's has to cancel the event due to weather, and no suitable rain date can be found, the deposit would be refunded.  Hero's accepts VISA, MasterCard, Discover, Checks, and Cash. Sorry, No Amerian Express

What happens if it rains?

At Hero's, we will always do everything possible to work around your needs.  Some of our activities can be held indoors, and we will work with you to schedule an appropriate rain date. Best of all, we may be able to move your party to our indoor facility if we have an opening.  Regardless of the weather, we'll work together to make sure your child's special day isn't ruined by Mother Nature!