Delivery & Pickups

All equipment will be delivered between 8am and 1pm. Delivery required outside of this window may incur additional charges.

All equipment will be picked up between 7pm and 11:59pm. Pickup required outside of this window may incur additional charges.

If teardown/ pickup is projected to end after 1am, pickup will be completed the following morning. If late night pickup is required, additional charges may be added.

Electricity & Generators

Many attractions require the use of electricity for the duration of the event. If a customer supplied power outlet is available within 10 feet of the unit, Hero’s will utilize the outlet. If a dedicated outlet is not available within 100 feet, Hero’s will provide a generator for additional charge.

Because our staff has been trained on the use of our generators, and because power requirements are so high, and furthermore because a falling inflatable poses a safety risk to children, Hero’s does not use customer owned generators. If an event has been planned with the use of a commercial grade generator, AND if that generator is rated at 60 kVa or higher, Hero’s will, on a case-by-case basis, consider making an exception to this policy.

Staffing & Volunteers

Hero’s requires trained safety operators at any piece of equipment that the State of Ohio has identified as needing an attendant. Customer may supplement staffing, at their option, but customer staff will not warrant customer any discount or refund.

Any item that the State of Ohio does not deem as needing a ride safety attendant will not be staffed by Hero’s staff. However, additional staff members may be added, if available, and for additional cost.

Equipment Use & Safety

Hero’s customers are expected to use equipment in a safe, responsible, and proper way. Any use of equipment that is deemed unsafe, incorrect, or iresponsible may result in additional fees, disabling equipment before the end of an event, or both.

Hero’s does not permit the use of equipment that requires an attendant without a trained, Hero’s employee present.

Contracts & Agreements

Hero’s has a standard event agreement that needs signed by each customer for each event. Refusal to sign this agreement, unathorized or undiscussed amendments to this agreement, or substitute agreements will result in cancelation of an event. No refunds will be given in these cases.

 Unlike other inflatable companies, Hero’s staffs each and every inflatable with our own employees.
We fully staff each inflatable and use only our own staff for artistry (face painting, balloon twisting, and temporary tattoos). We never leave inflatables unattended (even at our own family events).
Please Note: Our carnival games are typically not staffed by Hero’s employees. Due to the primary nature of their use as fundraising items, most of our customers elect to staff them with volunteers. Staff for carnival games can be provided at additional cost.

Prices depend on how much you want, and for how long! Our minimum charges cover anywhere from 2 to 24 hours depending on the attraction, and additional time can be added for an additional cost. If you book more than one of our inflatables or artists, discounts may be applied. Feel free to contact us to request a proposal specific to your needs.

Not at all! Although we love running big events for our institutional customers, we are honored to offer the same, first-class service in backyards and private parties all over Northwest Ohio! Give us a call to book yours today!

We do.  Once an event has been booked, we require a deposit within 24 hours of booking the event in order to hold the equipment for your date & time.  Events booked within 10 days of the event date will require a deposit immediatey, and may be subject to a rush booking fee.  Standard deposit is 25% of total event cost. 

We deliver anywhere!! We have a no-nonsense fee-per-mile that we charge to cover cost of travel and delivery. Certain, longer distances may require a minimum order, but we are happy to service anyone in the lower 48!

Fun Fact: Our farthest delivery to date was over 300 miles away from our warehouse!!

Sure!

Hero’s Party Experience offers first class parties and special event experiences all over Toledo and the surrounding area.  We are a family-owned business with kids of our own, and greatly appreciate the opportunity to be a part of your big day! If you’d like more info, please do not hesitate to call or text: 419.873.9400 or email us: info@herostoledo.com

Hero’s events are staffed by the best crew in Northwest Ohio! Our dedication to excellence and customer satisfaction ensures you will have a safe, fun, and memorable event whether it’s multiple inflatables, or just one face painting artist.

We do more than just birthday parties!  Our services have been used by individuals and organizations for over fifteen years.  With over 1,000 customers and 2,300 events, we have seen it all!  Looking for a single bounce house? No problem.  Have a large event with half a dozen inflatables, face painting, and laser tag? We can do that too!

• Play is critical to the positive development and growth of children.

The best thing a child can do is to PLAY!! All of our activities and services are designed to GET KIDS MOVING! We seek to enrich the physical, emotional, and imaginative well being of our clients through play!

• Kids deserve a childhood!!

The world today is full of things that expose children to situations and concepts that cause stress in even the most mature adults. We believe that any opportunity that allows children to enjoy their childhood is great, and we are honored to be able to provide those opportunities for children in our community.

• Engaging with peers in a joyful environment is a recipe for success

BFF! We love the opportunity to forge lifelong friendships, and learning valuable life lessons from being around people our own age! Social interaction among peers have been studied and identified as the best way to grow into successful, productive, and well adjusted members of society. Let’s play!

To provide joy to children and their families through safe, creative, and exciting play at special events with attentive professionalism.